DELIVERY & RETURNS
Shipments in the Netherlands and Belgium
There is no minimum order value.
The delivery times and availability are stated on each product page for each individual and the cost of delivery is calculated at check-out.
We offer free delivery in certain conditions as follows:
- on orders of eur 100,- (VAT included) and higher, for shipping in the Netherlands.
- on orders of eur 150,- (VAT included) and higher, for shipping in Belgium.
All our shipments are provided by PostNL.
All orders placed before 21:00 on working days (Monday to Friday) will be delivered in the next two working days.
Orders placed on Sunday before 21:00 CET are shipped on the following Tuesday.
Your order will be delivered by PostNL to the address indicated by you.
We currently ship to the following countries: Netherlands, Belgium, France, Germany, Luxembourg and United Kingdom. If your country is not mentioned in the list and you wish to place an order, please contact us for further details, by sending an email at firstname.lastname@example.org.
|Country||Parcel/Weight||Price (in EUR, VAT included)|
Orders of more than 20kg will be splitted in two or more shipments. The split will be done in the best way for the customer. Shipping fees are calculated automatically before placing the order.
If you are unhappy with the products in your order or you changed your mind for different reasons, you may return all or part products purchased online from us, as long as the products are unopened, unsealed and undamaged, in their original packaging.
You may return the items to us within 14 days starting with the day you or a person so designated by you (and other than PostNL), received the order. At the moment we do not cover the cost of shipping the returned product(s) to us, so that cost will be for your account.
To make a return, please fill in the "right of withdrawal form" and return it to us and we will shortly send you instructions on how to post the items you wish to return. Once the product(s) have been returned in good order to us, we will then refund the order amount due within 14 days after registration of your return.